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Shipping guides

Practical advice to help your freight arrive on time and in one piece.

Packing for transit

  • Use strong, double-walled boxes for heavier items and fill empty space so contents can't move.
  • Stack pallets square and stable, and stretch-wrap them so loads stay together.
  • Mark fragile items clearly, but pack them as if the label weren't there.

Labels and documents

  • Put one label on the largest flat side and remove any old labels.
  • For international shipments, include a commercial invoice with a clear description and value for every item.
  • Keep a copy of every document you hand over.

Weight and dimensions

  • Freight is charged on the greater of actual and volumetric weight.
  • Measure the longest point of each side, including any packaging that sticks out.
  • Accurate dimensions on booking avoid adjustments and delays later.

Shipping internationally

  • Check that your goods are allowed in the destination country before you ship.
  • Agree with your buyer who pays duties and taxes (the Incoterm) before booking.
  • Allow time for customs clearance, especially for regulated goods.